DVPR Terms & Conditions
Due to industry changes including more stringent manufacturer return policies, DVPR has updated our terms and conditions. Please read through the following terms and conditions. We apologize in advance for any inconvenience that these policy changes may cause. Thank you for your support!
Return Policy:
Please contact your dedicated sales representative for any return. All returns require authorization. An RMA # will be assigned to the return and faxed to the customer. If a call tag is required to be sent with the return it will be mailed along with the RMA #. RMA’s are only valid 30 days from the day it was requested. Any returns sent back without a valid RA# will not be credited.
Defective Returns:
Any defective return made to our company must be returned within sixty (60) days of invoice date along with a sample of the problem. If a defective sample cannot be provided a written note must be in box with the return. Products returned as defective will be tested. If they are not defective and a sample or reason is not provided, credit will not be issued.
Non-Defective Returns:
Non-defective must be returned within thirty (30) days from the date of the invoice. Non-defective items must be in original, unopened packaging, and in re-sellable condition. All non-defective items are subject to a 20% restock fee.
Special Orders:
Special order items may only be cancelled subject to prior approval. We do not accept returns on special order items other than items deemed defective by the manufacturer.
Damaged in Transit:
It is our commitment to you that all products are shipped in proper condition. If you receive goods that have been damaged in transit, please make sure that they are signed for as damaged, as this will assist us greatly in the process.